Zalora Indonesia partners with postal service

Zalora Indonesia has signed a distribution agreement with state-owned Pos Indonesia giving its nationwide delivery services a much needed boost.

“Pos Indonesia is the right partner for us in bringing an easier and complete online shopping experience to our customers,” said Anthony Fung, Zalora Indonesia MD.

Under the new partnership, Pos Indonesia will expedite returns. Zalora shoppers will be able to take a purchased item back to any of 2943 post offices across the country free within 100 days if they are not satisfied with their purchase.

“We did this to shape an easy online shopping culture. We give a comprehensive facility, not only in the shipping process,” Fung said.

Indonesia is Zalora’s biggest market in Asia Pacific, ahead of Singapore, Malaysia, Brunei, Philippines, Thailand, Vietnam and Hong Kong.

The e-tailer carries some 70,000 items of clothing and accessories, as well as other goods, the majority of stock from local brands.

Pos Indonesia has 4154 post offices across the country, 24,410 points of sale and 11,835 agents. 

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