Singapore e-commerce platform Qoo10 has stepped up its measures against counterfeit items.
As well as internal systemic protocols to check and deter the sale of counterfeit items, it has a red-flag system for its security team.
“Where a listing is flagged for potentially infringing intellectual property (IP) rights or selling counterfeit products, our dedicated compliance team steps in to investigate and take any necessary action,” says Qoo10 Singapore country manager HyunWook Cho.
Secondly, the website’s compliance team also actively responds and reacts to claims by customers, sellers and businesses or brands. Customers who suspect they may have bought a counterfeit item from a Qoo10 seller may alert the compliance team, which will then investigate and issue a refund.
Anyone who suspects a listed product is counterfeit may also report the issue.
The compliance team also works with businesses and brands under its Brand Protection Program to take down infringing listings. Errant sellers with repeat offences may also be restricted from selling their items on Qoo10.