UPS Hong Kong will partner with EF Lockers or SF Stores to offer greater flexibility for cross-border e-commerce deliveries, with the introduction of alternative delivery locations (ADLs).
Shoppers will receive a text alert as the shipment arrives in Hong Kong, and be given the option to collect it from a designated alternative location – either an EF Locker or SF Store.
“Our retail-industry research tells us that 81 per cent of Hong Kong’s online shoppers are interested in having their purchases shipped to an ADL with extended hours if fees are less than shipping the package to their home,” says UPS Hong Kong and Macau MD Lauren Zhao.
“Cross-border e-commerce is accounting for an increasingly large proportion of all e-commerce sales in Asia, particularly with the growing popularity of online marketplaces,” says UPS Asia Pacific president Ross McCullough.
He says it is crucial to develop the necessary infrastructure now, with the Apac e-commerce logistics market expected to more than double from US$108 billion to $232 billion by 2021.