Beauty and well-being retailer Lush UK will close its social media accounts this week, citing disillusionment with the algorithms and pay-to-display policies determining how they appear in their customers’ feeds.
According to a Retail Week report, the firm will shut down Lush UK, Lush Kitchen, Lush Times, Lush Life, Soapbox and Gorilla across Facebook, Twitter and Instagram. US accounts will remain active for the time being.
Lush will instead attempt to connect with followers via its website chat feature or through more traditional means of communication, although it may still work with social media opinion leaders to provide “an opportunity for our customers to connect one-on-one with people within Lush”.
The shutdown will silence Twitter, Facebook and Instagram channels followed by hundreds of thousands of fans.
“We don’t want to limit ourselves to holding conversations in one place, we want social to be placed back in the hands of our communities – from our founders to our friends,” the firm announced.