Starbucks signing store opens in Penang

A second Starbucks signing store has opened in Malaysia, this one in the heart of Penang’s historical deaf community.

The world’s fourth Starbucks signing store it is part of the company’s ongoing commitment to inclusion, accessibility and diversity. It employs six deaf and seven hearing employees fluent in Malaysian Sign Language, expanding career advancement opportunities for the deaf and hard-of-hearing community in Malaysia.

Starbucks’ first signing store globally opened in 2016 in Kuala Lumpur. The outlet’s success has inspired Starbucks to open signing stores in Washington DC in the US and in Guangzhou, China.

In partnership with the Penang Deaf Association, Starbucks will support the professional training and development of the store’s employees, including internship opportunities and sign language classes.

The three-story, 4600sqft store showcases how digital innovation enhances inclusive design. The store has been designed specifically to meet the needs of the deaf and hard of hearing employees and customers, including visual alarms, digital trays, and point-of-sale systems with an attached customer display.

The Starbucks signing store also features a unique wall mural created by local deaf artist Lim Anuar, along with unique merchandise featuring sign language to raise awareness of the deaf community.


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