Free Subscription

  • Access 15 free news articles each month


Try one month for $5
  • Unlimited access to news,insights and opinions
  • Quarterly and weekly magazines
  • Independent research reports and forecasts
  • Quarterly webinars with industry experts
  • Q&A with retail leaders
  • Career advice
  • 10% discount on events

Deliveroo to offer support for Hong Kong restaurant partners

Deliveroo has offered support for its Hong Kong restaurant partners as many of them are suffering from falling dine-in sales due to the coronavirus crisis.

The company will reduce its commission rate for restaurant partners by 5 per cent for a month, starting February 16, equivalent to a 15-20 per cent discount in fees.

In addition, the company will also offer a four-week payment delay strategy for its exclusive restaurant partners to ease their cash flow, the company said in a statement.

“In our most recent survey and conversations with leaders of the F&B industry, we estimate in-store F&B retail sales to be down 30-50 per cent year on year, with signs of further deterioration,” said Brian Lo, GM at Deliveroo Hong Kong. 

The company has urged its rivals in the food-delivery sector to provide support where they can.

With approximately 6000 restaurant partners, Deliveroo has witnessed a significant escalation in the number of restaurants aiming to suspend trading or shut down. Its research suggest as many as one in 20 restaurants is considering closure.

“As a stakeholder in the F&B industry and the leading food-delivery platform in the market, we want to play a part, however small, in supporting our restaurant partners and lend a helping hand to the industry in this time of need,” said Lo.

You have 7 free articles.