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Karens and Covid: How shopfloor staff have changed

From dealing with angry customers refusing to wear face masks to managing toilet paper stockpiling, it’s time the industry recognises the value and increasingly challenging role of retail employees. It’s been a tough year for employees of the retail sector, the nation’s second largest employer. According to the Australian Bureau of Statistics Labour Force, around 60,000 retail jobs were lost from November 2019 to May 2020 alone, and these figures come before many increased restrictions