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Australian property firm retools vacant stores to deliver new experiences

Like most facets of retail, shopping centres were hit with a surprising amount of change during the peak of the pandemic. From consumers being literally locked out of stores, to new health and safety precautions becoming mandatory for stores to remain open, property firms had a raft of changes to accommodate in order to stay afloat. During the pandemic, for example, Westfield launched Westfield Direct – a centre-wide click-and-collect option that, for the space of a few months, allowed cus