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‘It makes us really scared’: Retail workers reveal customer abuse

According to the Shop, Distributive and Allied Employees Association (SDA), over 85 per cent of workers are being abused while they work. Inside Retail spoke to four SDA members, who work on the frontline across supermarkets and department stores, about their experiences of customer abuse and the support they would like to see from retailers.  Customer service, Target/Kmart*, Melbourne *Store transitioned to Kmart last month. Training refers to experiences under Target. “Sometimes I’