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‘I quit!’ Why burnt out employees are leaving the retail industry

In April this year alone, the US witnessed about 649,000 dissatisfied retail workers rage-quitting their jobs. It’s a record number of resignations for the industry in over 20 years. Dubbed as The Great Resignation, it’s a trend driven by burnout and pressures of the pandemic. Workers are jumping ship to less stressful roles in insurance, banking and the public sector, where their customer service skills are rewarded with better pay and benefits. Some are going back to learn a new tr