What do two retailers like Edible Blooms and Appliances Online selling chocolate bouquets and bulky whitegoods have in common? They’re both focused on offering customers an excellent experience with their businesses from beginning to the end, when they’re shipped and delivered to recipients. Welcome to the latest episode of the Modern Retail Playbook, our four-part video series with Commonwealth Bank, where industry heavyweights share insights and thoughts on the challenges and opportu
In this latest episode, Edible Blooms founder Kelly Jamieson and Michael Bunt, general manager of operations from Winning chat with Jerry Macey, head of consumer at Commonwealth Bank, about what an excellent delivery experience looks like – and what retailers should do when they get it wrong.
To check out the last episode of Modern Retail Playbook focusing on the future of physical retail, click here.
