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The modern retail playbook: What’s next for e-commerce?

There’s no question that e-commerce has been a major winner for the retail industry since Covid hit, as many businesses invested in their online channels to keep their sales afloat. But now that restrictions are lifting and lockdowns are over in Australia, how will retailers keep up the momentum? Welcome to the latest episode of the Modern Retail Playbook, our four-part video series with Commonwealth Bank, where industry heavyweights share insights and thoughts on the challenges and opportunit