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Why your workforce should be digitalised by now

The rapid digitalisation of the past two years doesn’t just change what retailers do – it changes who they are. But with the last 18 months of rhetoric about digital disruption trained on the customer experience, many retailers have neglected to turn this focus inwards to their own operations.  The pandemic accelerated digital adoption by up to half a decade, bringing industry and company transformation timelines forward abruptly. Global leaders like Walmart are already combining digita