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The five steps for having tough conversations

Many leaders avoid tough conversations. As a result, they contribute to mediocrity and perpetuate an unsatisfactory status quo. They leave other people unaware of the problems and challenges that are theirs to solve and make progress with. My work has focused on revealing the differences between more extraordinary leaders, and the average, typical, ho-hum leadership we tolerate in our daily lives.  One key I’ve discovered is how they use tough conversations to transform relationships