Shopping behaviour in Asia will be redefined by the Covid-19 crisis, according to new research from retail solutions provider Tofugear, Digital Consumer in Asia 2020.
There is currently an almost endless array of technologies and innovations that Asian retailers can invest in as they look to future-proof their business.
Tofugear has published its annual Asia Digital Transformation Report, in which 150 Asian retail leaders and executives spokes of their innovation plans.
Retailers should not forget that delivering on experience is also about removing friction.
Artificial intelligence has been a buzzword in the retail industry for some time now – now companies are putting words into action.
Inside Retail & Tofugear research lists Asian retailers’ digital transformation priorities in the year ahead.
Investment in digital transformation is required to transition from a product-driven approach to a customer-centric model.