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Shae McDougall, KPMG

From the author

Analysis: Retail business models redefined

New business models have arrived. To make these ways of doing business deliver on their promises, retailers will need to...

Analysis: Consumers and the new reality

When toilet paper panic buying kicked in and many physical stores closed their doors, retailers knew that customers’ buy...

Welcome to the post-Covid customer

A generation of change has occurred in just a year, and leaders will need to navigate upheaval across many factors, forc...