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Customer Archives

IDC unified commerce

IDC guides retailers on leveraging payments in Singapore digitisation push

IDC reveals that the top priority for Singapore retailers is to optimise customer journeys across multiple channels.
Singtel's Unboxed

World Retail Awards laud store design, sustainability and transformations

Alibaba and Walmart were jointly named Retailer of the Year at the World Retail Awards, which were held virtually last w...
Three stylish young women hanging out.

Here’s why Gen Z hates your brand

Retailers must understand and adapt to Gen Z behaviours and values to reshape future retail experiences.
Many Asean online shoppers are less than satisfied with their experience.

Asean consumers ‘less than satisfied’ with their e-commerce experience

More than one third of Asean consumers are not fully satisfied with their e-commerce experience during a time of high de...

Karens and Covid: How shopfloor staff have changed

It’s time the industry recognises the value and increasingly challenging role of retail employees.

Three in four shoppers ready to return to stores

Almost three-quarters of consumers around the world report being comfortable to return to physical stores with the easin...

Most Asia-Pacific consumers unhappy with delivery experiences

Only 22 per cent of Apac consumers report having product delivery experiences that meet their expectations every time.

Southeast Asia’s largest used car platform unveils experience centre

Southeast Asian online used car trading platform Carsome has launched its new Carsome Experience Centre in Kuala Lumpur.

Why marketers rightly care about identity

Retail marketers’ jobs just got harder, with eMarketer forecasting a 2.6-per-cent dip in retail sales in Asia-Pacific th...

Tata Starbucks opens all-women stores

Tata Starbucks has opened two locations in its Indian market operated entirely by women as part of the firm’s efforts to...