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Customer Archives

Better together: Why partnerships are the future for retail in Southeast Asia

Smart businesses are now working with other organisations to tap into each other’s customer bases and unlock new opportu...

HK’s Harbour Guidance drives Jeanswest to new heights

Managing director of denim retailer Jeanswest shares plans for new store locations, e-commerce growth and sustainable ra...

Buy now pay later: What’s your responsibility?

Should retail brands be concerned about the growing ‘buy now, pay later’ debt accumulated by consumers?

‘Freedom to choose’: Adidas introduces burkini collection

Adidas ventures into US$277 million modest fashion market with the launch of new burkini collection.

Do big-box retailers need to reinvent themselves to attract Gen Z?

Will big-box stores need to rethink the experience of their offering to appeal to gen Z?

What fashion can do for Ferrari

Brands extend into new categories to tap into new markets and a wider consumer base, but category extension does come wi...

Have supermarkets learned how to handle panic buying?

Supermarkets have been under continued pressure to serve communities, particularly in times of lockdown.

About Averee: the online marketplace for all ages and abilities

A new online marketplace, launched earlier this month, seeks to bring functional, quality products to people with disabi...

Welcome to the new customer experience

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the w...

Want the juicy gossip on your customers? It’s time to use social listening

Social listening essentially means tracking your social media platforms for interactions, keywords, mentions and convers...