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Customer Archives

Karens and Covid: How shopfloor staff have changed

It’s time the industry recognises the value and increasingly challenging role of retail employees.

Three in four shoppers ready to return to stores

Almost three-quarters of consumers around the world report being comfortable to return to physical stores with the easin...

Most Asia-Pacific consumers unhappy with delivery experiences

Only 22 per cent of Apac consumers report having product delivery experiences that meet their expectations every time.

Southeast Asia’s largest used car platform unveils experience centre

Southeast Asian online used car trading platform Carsome has launched its new Carsome Experience Centre in Kuala Lumpur.

Why marketers rightly care about identity

Retail marketers’ jobs just got harder, with eMarketer forecasting a 2.6-per-cent dip in retail sales in Asia-Pacific th...

Tata Starbucks opens all-women stores

Tata Starbucks has opened two locations in its Indian market operated entirely by women as part of the firm’s efforts to...

‘Identif-eye’ chart reveals the mood of masked customers – from their eyes

UK startup Uncrowd has released a downloadable eye mood chart 'Identif-eye' to help businesses judge the mood of their c...

Covid-19 drives broad shift in shopping behaviour

The coronavirus pandemic has had a lasting impact on the shopping behaviour of global consumers, according to new resear...

Muji bus targets customers in Japan’s mountains

Consumer goods retailer Muji has built a Muji bus - a store inside a revamped tourist coach targeting consumers living i...

Chatbots are backfiring, ‘driving away customers’

The use of chatbots in customer support can backfire and result in the loss of business, according to a new Brunel Busin...