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Customer Archives

Why car retailers are moving showrooms into shopping centres

CarExpert aims to reboot real-world auto retail with a physical showroom and test centre in a shopping mall.

Heaven sent: How Marc Jacobs is tapping into gender-fluid fashion trends

The designer has just opened the first store for his new, polysexual streetwear label Heaven.

How digital helped Domino’s top $3 billion

Domino’s is rethinking the way consumers order food as it looks ahead to the next phase of the e-commerce boom.

Does your customer service translate across cultures?

Diverse cultural peoplescapes are difficult to navigate, and the task can often appear harder than it actually is.

Inside Scotch & Soda’s plans for world domination

The Dutch fashion retailer unveils new brand identity with plans for stores across Asia Pacific.

The sustainability snowball: 5 movements customers are driving

When Covid-19 happened, there were setbacks and many retailers pushed away from sustainability practices.

Coles targets impulse shoppers with homewares collaboration

Supermarket giant Coles emulates rival Aldi’s “Special Buys” with a new homewares collaboration.

How Starbucks is fostering inclusivity on both sides of the checkout

Starbucks accessibility manager shares how the coffee chain is creating an inclusive Third Place for its customers.

Dan Murphy’s: The future of Australia’s largest liquor retailer looks neat

Australia’s largest liquor retailer unveils future-focused store concept based on consumer education and discovery.

Why big brands like Nike, Swarovski are betting on DTC

From Adidas to Swarovski, and Unilever, here's why the DTC strategy works for businesses both big and small.