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Omnichannel

Omnichannel Archives

A plea to customers: ‘Tis the season to cut us some slack

Before you whip out your phone to write up a negative review of a retailer, think twice.

Omnichannel retail: Is it really the answer?

Often seen as the holy grail of modern retail, omnichannel may not actually deliver the value that so many expect.
Medicines

Amazon mulling $100 million investment in India’s Apollo Pharmacy

Amazon is looking to take a big chunk of India's pharmacy retail market.

Opinion: What happens now that the gloss of online shopping has lost its shine?

With more people than ever shopping online and Christmas moments away, delivery delays are going to get worse before the...
cannabis products

Why The Iconic co-founder’s cannabis company is attracting celebrities

The Iconic co-founder Finn Age Hänsel shares the challenges of running a cannabis business and his plans for entering Au...
Chipotle digital restaurant

Chipotle shows that digital restaurants are the future

Chipotle’s chief development officer shares the strategy behind the chain’s digital restaurants.

The low-down: Here’s how we created Australia’s Coolest Retailers list

Listen to our judges' debrief on how they decided who made the cut this year.
Dell laptop and box

Dell drops retail partners in Singapore, Malaysia moving DTC

Dell is switching on an online-only sales model in Malaysia and Singapore.

Baidu to buy live-streaming platform Joyy

China's Baidu Inc reported third-quarter revenue above market expectations on Monday and said it would buy social media ...

JD revenue soars 29 per cent on post-Covid online sales boom

Chinese e-commerce company JD has posted a 29-per-cent jump in third-quarter revenue as online orders for groceries and ...