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Omnichannel

Omnichannel Archives

Inside Accent Group’s new customer experience centre

The Australian footwear giant has built a new space in its head office dedicated to helping the CX team innovate and thr...

How Indonesian D2C brand Saturdays is changing the eyewear game

Indonesian direct-to-consumer retailer Saturdays is on a mission to transform the eyewear retail experience. We chat wi...

How to create a disability-friendly e-commerce experience

When you think of a disability-friendly retail experience, you might think of a shop with a wheelchair ramp. But what ab...

Aldi follows rivals on self-service and e-commerce

Aldi Australia is rolling out self-service technology to select stores in NSW and taking its first steps in e-commerce.

Analysis: Will older Asian consumers cling to e-commerce post-Covid?

Older online shoppers have long been viewed as the last barrier to full scale generational e-comm adoption, but the pand...

An insider’s look into Lego’s digital strategy

After a rollercoaster year, Danish toy giant Lego’s online sales are now on par with its in-store sales,

Losses mount for China’s Meituan

Food delivery, the company's core business, posted quarterly revenue growth of 116.8 per cent to $3.2 billion.

Woolworths launches digital wellness destination

Two years after acquiring failed health store brand Healthy Life, Woolworths is launching an online platform complete wi...

How Pandora’s digital formula boosted sales during the pandemic

Pandora exec talks about the expansion of the jewellery giant's Virtual Try-On and other digital firsts.
Inside Retail & Salesforce

Toys “R” Us redefines customer experience with a unified digital solution

Toys “R” Us chose to partner with Salesforce to adopt a cloud-based solution and create a centralised system across all ...