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How Robinsons developed an app to boost loyalty and engagement

Singapore-headquartered department-store chain Robinsons has built a 120,000-strong loyalty programme database in just 18 months using an app-based solution.

Japanese shopping service Nippon Passport secures funding

Nippon Passport has raised ¥200 million (US$1.82 million) in pre-series A funding, led by private investors and business companies through a third-party allotment.

Can humanisation save the unmanned store?

Not long ago shopping in an unmanned store looked poised to become our new retail reality – but it took just two years for the bubble to burst in China.

Grab enters wealth-management space with Bento Invest buy

Grab has bought Singapore-based robo-advisory start-up Bento Invest which will be rebranded as GrabInvest, offering wealth management solutions to drivers, merchant partners and consumers through the Grab app.

Chatbots still have their place, says Microsoft

The early generation of chatbots may have had their day – but the concept is not yet dead, says a senior Microsoft executive.

How e-ang bao and digital gold are modernising traditional gifts

Gifts of money are born of a tradition dating back centuries, progressing from Imperial Chinese gold coins to paper notes and now virtual gold.

2020: What’s in store for Asian retail

Asia’s scale, its pace of innovation and growth prospects mean that it’s one of the most exciting regions for food and consumer goods in global retail. So what’s in store for Asian retail this year?

Global spending on POS software set to soar

New research has shown that retail and restaurant businesses globally are likely to spend US$1.7 billion annually on POS software by 2024.

Mobile, social-media key, says 10 Highlights of China’s Commercial Sector report

Mobile- and social media-centric online-to-offline strategies that provide seamless shopping experiences are a “must” in China’s new consumer era, according to the latest 10 Highlights of China’s Commercial Sector report.

7-Eleven Singapore partners with Pay2Home to serve the unbanked

7-Eleven Singapore will collect cash payments for transactions initiated via home-grown financial-services company Pay2Home’s digital platform.

Health and wellness is driving wearable-technology growth in fashion

Wearable technology has come a long way from the original clunky smartwatch, with innovation having taken a giant leap forward in the last five years.

Why Google’s acquisition of Irish startup Pointy is big news for retailers

Google has acquired Irish start-up Pointy, a firm that allows physical stores to make their products discoverable online.