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SaSa teams with Boutir to develop personal online stores for sales staff

In partnership with Boutir, SaSa has set up personal online stores for its beauty consultants to provide a new sales channel for customer-facing staff.

Li & Fung, JD to invest $100 million in developing digital supply chain

Chinese e-commerce giant JD has invested US$100 million in Li & Fung via newly issued capital as a move to further develop its digital supply chain.

Burberry teams with Tencent to launch world-first social-retail store

Luxury fashion label Burberry has teamed with technology giant Tencent to launch its first social retail store in Shenzhen, China.

Apple Sanlitun China store opens

International tech giant Apple has opened a new store in Beijing’s Sanlitun, twice the size of the one it replaces.

Shopmatic revenue soars 200 per cent

Singaporean e-commerce platform Shopmatic has registered a 200 per cent growth in revenues, transactions and GMV during the last financial quarter.

Chatbots are backfiring, ‘driving away customers’

The use of chatbots in customer support can backfire and result in the loss of business, according to a new Brunel Business School study.

Samsung unveils Samsung Infinity experiential concept in Seoul

Samsung has created an experiential concept store in south Seoul, dubbed Samsung Infinity, showcasing its products across multiple categories.

Why marketers need first-party data plus…

Before Covid-19, digital advertising for retail followed a pattern: marketers relied on a familiar set of audience definitions.

BMW’s ‘Art of Decoding’ experience in Hong Kong starts with a QR code

BMW is holding its first-ever art-driven motor show in its luxury class showroom in Wan Chai, Hong Kong this month.

How OTO maximises its stores’ potential with MPower Conversational E-commerce

With the drastic changes brought from the evolving retail environment and shifting customer behavior, traditional retail businesses are struggling to survive.

Country Garden builds world-first robotic restaurant

Chinese property-development company Country Garden has launched the world’s first robotic restaurant, in Guangdong.

Personalisation principles to get us from now to the ‘new normal’

As a reaction to the Covid-19 pandemic consumer behavior is changing on a dime, in new and frankly unpredictable ways, advises AB Tasty.