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Retail is the top sector for CX excellence in Hong Kong, KPMG survey finds
When one talks about the state of commerce in the Asian region, the one thing that stands out is the rapid digital transformation that took place during the height of the pandemic.
A recent survey by ...
Data & analytics Archives
Can ‘smart’ Blundstone boots help ease healthcare workers’ pain?
Researchers at Monash University have put sensors in the soles of Blundstone boots to measure the physical strain that h...
Why Amazon’s offer to change the way it uses seller data is a big deal
Amazon has offered to change the way it operates in the hope of settling a long-running antitrust investigation by the E...
Retail’s use of facial recognition raises red flags for consumers
From online browsing behaviours to in-store facial recognition, customers are becoming increasingly uneasy with how, and...
Behind Cotton On Group’s big investment in customer data
At a time when online acquisition costs are rising and the ability to track shoppers via third-party cookies is diminish...
Grab customer attention across channels with a diversified strategy
Retailers and marketers with the right multichannel strategy will win in this volatile e-commerce climate.
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