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Technology Archives

Wait minute. Here’s why surveys and focus groups aren’t dead yet

Access to a seemingly endless stream of computer-collected information about consumer behaviour has left some low-tech m...

E-commerce tips from the expert who relaunched eBay Ads

Which technologies are just gimmicks, and what is the next big play online? We ask Ben May, managing director of The Cod...

In Ocado’s world, the rise of the machines is unstoppable

It has already struck deals to provide its technology to supermarket groups in eight countries including the United Stat...

Analysis: We need to chat about chatbots

Studies show that as AI-driven customer service tools become more human-like, retailers must be mindful of how they affe...

The pros of going personal: Here’s what brands can learn from Amazon

The personalised data-driven model used so successfully by Amazon offers insight into how data can be used by omnichanne...

Yum China opens Digital R&D Center to craft digital strategy

Yum China is set to expand its Digital R&D Center to three sites in Shanghai, Nanjing and Xi’an.

Exclusive: Inside Aussie department store Myer’s new showroom concept

The Virtual Store concept allows shoppers to experience products from Myer's online marketplace in real life and gives t...

Shopping season bonanza for cybercrime

Post-pandemic online shopping habits are now set to make this year’s seasonal shopping spree into a bonanza for cybercri...

How brands can actively defend against threats in an era of vulnerability

“Fraudsters are also taking advantage of the new potential consumer victims,” explains Avital Leshem, team lead of threa...
Inside Retail & Cyberint

How retailers can proactively guard against phishing and fraud

With criminals cleverly exploiting secret back channels and social media networks to steal and sell personal data and ex...