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customer Archives

How Woolworths is arming staff against abusive customers

Woolworths is supplying supermarket staff with body cameras at select stores, while Endeavour Group employees will under...

A picture is worth a thousand charts

Jon Bird asks, are you swimming with the sea of mobiles, or fighting against the tide?

The customer comes last!

Darrell Wisbey reflects on the frustrations of customer service experience in the Philippines...