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omnichannel

omnichannel Archives

Have you missed the click-and-collect train?

The already promising click-and-collect model is a perfect example of a strategy that absolutely exploded in popularity ...

How Taobao became Southeast Asia’s go-to for home and furniture

Just two years ago, Taobao took the leap and expanded its home and living category offline, establishing two physical st...

R.M. Williams’ major digital investment to drive global expansion

R.M. Williams undergoes major digital transformation to provide more convenience to customers.

Forget Amazon Go, experts reveal the supermarket of the future

A22 turns the traditional supermarket on its head, stripping back aisles and utilising space for education and entertain...

Welcome to the new customer experience

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the w...
Tumi chooses Asia to launch first virtual experiential store

Tumi chooses Asia to launch first experiential virtual store

Tumi believes its virtual store adds another dimension to its evolving approach to omnichannel retail, as the brand trie...

Five minutes with Doug Low, Incu

Incu CEO Doug Low shares the lessons he learnt from 2020 and who he’d invite to his dream Zoom chat.

Omnichannel retail: Is it really the answer?

Often seen as the holy grail of modern retail, omnichannel may not actually deliver the value that so many expect.

Luxury’s secret weapon to surviving Covid: The personal shopper

With store closures and diminished travel all around the globe, here's how luxury is set to survive and thrive during Co...
Christmas shopping mall

Once bitten, twice shy: Why retailers will be nervous of a Covid Christmas

While retailers will welcome the Christmas sales boost, the silly season is set to put immense pressure on supply chains...