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returns Archives

What Zara’s recent decision says about the decline of free online returns

The growth in e-commerce has made free returns a sizeable cost for the industry. Charging consumers helps for now but wi...

Opinion: Don’t make your returns problem an experience problem

s lockdowns continue around the world and e-commerce rises, retailers are also now dealing with an ever-increasing surge...

How to optimise reverse logistics

Reverse logistics has become an increasing challenge for retailers moving online with Click & Collect strategies.