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How to build the retail workforce of the future

Writer William Gibson once said: “The future is already here – it’s just not evenly distributed.” The rapid acceleration of trends we’ve seen in the first half of 2020, thanks to Covid-19, proves Gibson right. The speed of adoption of new behaviours was only possible because the ideas and technologies applied already existed. This also applies to the changes experienced in the world of retail.  The increases in online shopping, click-and-collect, contactless payment, live video, t