Customer Archives - Inside Retail Asia
Chatbots are backfiring, ‘driving away customers’
The use of chatbots in customer support can backfire and result in the loss of business, according to a new Brunel Business School study.
- Hong Kong
Alibaba-backed Best to list delivery business in Hong Kong
Hong Kong leads 'drastic' drop in sales for Giordano
LA's NYX Cosmetics quits Hong Kong
Christian Louboutin unveils boutique in Hong Kong’s Landmark
Lady M teams with Netflix to create Over the Moon mooncake lantern
Yum China eyes US$2 billion Hong Kong listing
- Philippines
SM takings tumble due to Covid-19 pandemic
NBA and Titan launch merchandising partnership in the Philippines
Ikea Manila opening delayed after construction break
Havaianas invests $US50 million in Asian expansion plan
Jeweller Luk Fook sees early signs of recovery in Hong Kong retail
Philippine chain Allhome eyes compact store formats
- Singapore
World-first Lancome virtual flagship debuts in Singapore
Delivery startup Shippit partners with Singapore Post
Amazon expands anti-counterfeit project to Singapore
Three Asian fashion-tech startups to launch online
New brands join line-up at The Shoppes at Marina Bay Sands
Singapore competition regulator drops probe into food-delivery services
- Thailand
Starbucks unveils Thailand’s first unmanned self-serve coffee kiosk
Thailand's CP Group to buy Hong Kong e-commerce platform Chilindo
Sundae Kids launches line focusing on gender equality
King Power Thailand sales plunge 50 per cent
Apple Thailand’s second Bangkok store is open at CentralWorld
Off-White opens in Bangkok's EmQuartier
- India
- Indonesia
June Indonesian retail sales decline - but at a slower rate
Groceries, furnishings underpin profit for Dairy Farm Group
Malaysian jeweller looks online to boost sales
Lazada helps Asia’s malls go online after virus upends retail
Record fall in retail sales in Indonesia
Havaianas invests $US50 million in Asian expansion plan
- Japan
Japan's World Co to shut 358 stores by March
Pierre Herme opens its first Japanese store with Lagardere Travel Retail
FamilyMart set to test robotic c-store staff
New Tokyo Starbucks cafe features space for people to focus
Uniqlo same-store sales up 4 per cent in July on stay-at-home demand
Uniqlo South Korea closes more outlets amid boycott
- Macau
China sets dates for reinstatement of tourist visas to Macau
Foot Locker moves into Macau
Locals help reboot Macau retail and restaurant trade
Luk Fook to close five Hong Kong stores as sales continue to fall
SaSa sales plunge 68 per cent due to Covid-19 freezing tourism
Sands Shopping Carnival aims to revive Macau retail
- Malaysia
Groceries, furnishings underpin profit for Dairy Farm Group
Parkson likely to give up on full-scale stores in Vietnam
Malaysian jeweller looks online to boost sales
Don Don Donki to launch in Malaysia
Karl Lagerfeld opens first standalone store in Malaysia
SaSa sales plunge 68 per cent due to Covid-19 freezing tourism
- Myanmar
Havaianas invests $US50 million in Asian expansion plan
Grab expands grocery-delivery service into eight SE Asian markets
First Siam Makro store in Myanmar opens its doors
Aeon to open mall in Myanmar by 2023
Online focus pays off as Sabina sales surge
Chinese giants dominate Asia’s online grocery market
- Cambodia
- China
Tencent profit beats expectations after strong demand for games
Alibaba-backed Best to list delivery business in Hong Kong
Hong Kong leads 'drastic' drop in sales for Giordano
China sets dates for reinstatement of tourist visas to Macau
Yum China eyes US$2 billion Hong Kong listing
Adidas China sales flat, but German brand expects profit rebound
- South Korea
South Korean KOLs banned from promoting products without full disclosure
Hanwha Galleria d-store reports growth despite shadow of Covid-19
AmorePacific launches selected brands on Amazon
GS Retail recruits local residents to deliver products
Football club PSG opens retail store in South Korea
Uniqlo South Korea closes more outlets amid boycott
- Vietnam
ShopBack launches in Vietnam
Vietnam retail sales continued to recover before Covid-19 second wave hit
Parkson likely to give up on full-scale stores in Vietnam
NBA joins branded-mask trend, selling across Asia
Central Retail Vietnam revenues surpass US$1.1 billion after rapid expansion
Ikea Manila opening delayed after construction break