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Customer Archives

Analysis: The rise of the purposeful customer

There’s endless data on what customers have bought since Covid, but retailers are still struggling to understand why the...

Puma’s China sales slow as Xinjiang backlash takes its toll

Sportswear brand and retailer Puma is bracing for consumer backlash against more Western brands in China.
Dan Murphy's

“We did not do enough”: Woolworths cans plans for Darwin Dan Murphy’s

Woolworths CEO Brad Banducci said he’s “not disappointed” with the panel’s recommendation to cancel the development but ...

India’s consumers prioritse health over retail amid Covid-19 surge: Deloitte

India ranks highest among 18 countries in anxiety during the disastrous second wave of the Covid-19 pandemic, which has ...

Back to reality: Coles’ 6 per cent sales drop signals return to normalcy

Coles CEO Steven Cain reports that customers are returning to normal shopping habits, boosting sales in CBDs and shoppin...