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Inside Accent Group’s new customer experience centre

The Australian footwear giant has built a new space in its head office dedicated to helping the CX team innovate and thr...

Woolworths failed to listen to critics in Darwin store debacle, report finds

Woolworths admits commercial considerations took precedence over public interest as Independent Review into Darwin Dan M...

“Flawed from the outset”: Behind the downfall of David Jones Food

David Jones’ parent suggests a move towards concessions model and longlife products to save ailing food business.

Aldi follows rivals on self-service and e-commerce

Aldi Australia is rolling out self-service technology to select stores in NSW and taking its first steps in e-commerce.

Meet the new online outlet mall targeting Gen Z and millennial consumers

TheDOM.com aims to elevate the off-price shopping experience through a site design and tone of voice geared towards a yo...