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Taken for a ride: Drivers bear hidden costs of online delivery

Grab drivers
Grab delivery drivers in Bangkok, Thailand. (Source: Bigstock)
Online food delivery in Southeast Asia is big business, and although the reopening of restaurants after lockdowns has made many people eager, even excited, to get out and enjoy eating outside the home, the conditioning wrought by two years of Covid-19 has left an indelible mark. As the CEO and founder of Singapore-based superapp Grab, Anthony Tan, noted on a conference call with analysts recently: “What I can say about deliveries is that there has been, actually, a structural shift in consumer