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Heather McIlvaine

Heather McIlvaine is features and premium editor - retail at Inside Retail. In her nearly four years writing for Inside Retail, Heather has traveled to Shenzhen to cover the epic Chinese shopping event Single’s Day, doggedly reported the details of Amazon's launch in Australia, toured the biggest office supplies store in the world to understand the future of physical retail, dissected the 'Instagram aesthetic' with three brands that embody the look and followed the local fashion industry's pivot to making PPE during Covid-19. An LA-native who now lives in Melbourne (via Munich), she could happily survive on a diet of good tacos, coffee and beer and welcomes local recommendations for all three.

From the author

Here’s what retailers need to know about central bank digital currencies

More countries are considering launching digital currencies. Here's what it means for retail.

Here’s why Mosaic Brands’ CEO believes retail training drives success

Scott Evans discusses the launch of Mosaic Academy, an online training program for frontline retail staff.

Maison de Sabre makes its bricks-and-mortar debut in Japan

The online accessories retailer wants to become the largest personalised leather brand in the world.

Inside Miele’s newest Experience Centre in Melbourne

The German appliance manufacturer is expanding its retail footprint off the back of a "very successful" 2020.

Why Nike is putting used sneakers back on the shelf

The US sportswear giant has just entered the booming resale market with the launch of Nike Refurbished.

Heaven sent: How Marc Jacobs is tapping into gender-fluid fashion trends

The designer has just opened the first store for his new, polysexual streetwear label Heaven.

Berlei bra design is cultural appropriation, Aboriginal artists say

The lingerie brand has apologised for what it says was an innocent mistake. But in 2021, should it have known better?

Why this ex-CEO says the potential for online is greater than physical

Retail is in a golden age of innovation, according to ex-Myer CEO Richard Umbers.

From startup to $600 million: Behind the Culture Kings acquisition

Here's why a US-based digital platform just acquired a stake in the Aussie streetwear business.

An ex-CEO’s advice to retailers: “Be steadfast and brave”

An in-depth interview with retail expert Peter Birtles about omnichannel, sustainability and diversity.