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“It’s taking a toll”: How retail theft is changing, and what to do about it

Crime has always been an issue in retail. However, the last few years have seen significant levels of crime hitting the retail industry in several key ways. Customer aggression has been one of the most notable forms of retail crime in the last few years, but growing levels of theft and organised retail crime are beginning to hit businesses across the sector.  In the US, for example, department store Target recently blamed a US$593 million reduction in its gross profit on organised retail cr