Watsons Hong Kong has won the HKMA Quality Award 2016 – Certificate of Excellence.
“This was truly a team effort and it brought together people from across our business to really focus on our common goal and allowed us to reflect on the challenges we face,” the health and beauty products retailer said in a statement.
“We have been able to crystalise those aspects of A S Watson Group’s DNA that make the sustainable growth of Watsons.
“We believe that agility is paramount. We have modernised and digitised shopping, transformed the store environment, and invested in professional, world-class service and developing new products. We strive for innovation and excellence to meet the changing customer expectations.”

The company said its commitment to a clearly articulated mission and strong leadership helped win the accolade.
“To stand out and be worthy of consumer loyalty takes more, we ensure the voice of the consumer is at the very heart of every decision. Through the commitment of the Watsons team, we have made Watsons a regional success.”