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Success starts with empathy: Why you need to lead from the heart

To state the obvious, life for many people has been exceptionally difficult in recent years. While certainly not the only sector to be impacted, the complexities and demands on retailers since the Covid-19 pandemic began have been unrelenting. Mask mandates, vaccination certificates, QR code check-ins, frustrated customers, and staff shortages have all affected the typical day at work for anyone working in retail. Influencing the extent to which people are engaged and performing at their best du