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“Retail is a third space”: Industry leaders discuss role of stores in 2023

While online retail enjoyed a bumper few years during the Covid-19 pandemic, the spotlight is back on bricks-and-mortar as the channel to watch for the foreseeable future.  Customers are increasingly interested in getting back out into the world and enjoying the physical act of shopping, resorting to e-commerce more for convenience.  This week, at the annual eTail conference in Sydney, Zane Matthews, head of retail operations at Blooms the Chemist, Marta Skrabacz, head of e-commerce at