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Founded in 2017, Omnichat is an omnichannel chat commerce solution provider that centralises customers’ conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, Line, WeChat and website live chat into a single platform to enhance efficiency, increase sales revenue and drive conversion. Using its online-merge-offline (OMO) sales integration, gamified marketing automation, chatbots as well as a customer service platform, Omnichat is committed to empowering brands to deliver a personalised shopping experience and drive smart retail transformation. Headquartered in Hong Kong, Omnichat’s vision is to convert all visitors to customers through chat. The company has built a solid reputation in serving local and international retail and e-commerce brands.

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