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Steven Altman

From the author

luxury retail

Why luxury retailers must go above and beyond on service

The luxury consumer, in particular, needs to feel valued. Appreciated. And it does take a certain skill set to make that...

Cafe society: When luxury and dining meet

From Burberry to Bergdorf, Tiffany and Ralph Lauren, retailers are opening cafes and restaurants. But it doesn’t always ...
A Gucci store front with a cyclist at the front.

Opinion: Is luxury over?

Luxury is one of the most overused words in retail and in the current climate, what does it now mean to the consumer?

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