From the author
Why luxury retailers must go above and beyond on service
The luxury consumer, in particular, needs to feel valued. Appreciated. And it does take a certain skill set to make that...
Cafe society: When luxury and dining meet
From Burberry to Bergdorf, Tiffany and Ralph Lauren, retailers are opening cafes and restaurants. But it doesn’t always ...
Opinion: Is luxury over?
Luxury is one of the most overused words in retail and in the current climate, what does it now mean to the consumer?
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