Hang Seng launches NFC payment service

Hang Seng Bank has launched a new mobile payment service, offering customers the convenience of using designated near-field communication (NFC)-enabled mobile phones to make payments at about 1000 outlets in Hong Kong.

The Hang Seng mobile payment service is accepted by merchants with MasterCard PayPass terminals, including Maxim’s Cakes, Maxim’s MX, Pacific Coffee, Hung Fook Tong, Japan Home Centre and Uniqlo outlets.

As more merchants – including 7-Eleven, Ikea, Mannings, Pizza Hut, PHD, Wellcome, Market Place by Jasons, Jasons Food & Living, ThreeSixty and Oliver’s – install MasterCard PayPass terminals, the number of outlets is expected to exceed 2500 by the end of August.

“Hang Seng is committed to investing in technology that enhances the customer service experience,” said Hang Seng head of retail banking and wealth management Nixon Chan.

“Building on our launch of the Hang Seng enJoy Card – Hong Kong’s first credit card with contactless payment function – in 2007, this new payment initiative is aligned with our overall business direction in providing a fast, secure and convenient service for customers.”

To activate the payment service, Hang Seng MasterCard cardholders can visit any PCCW-HKT shop to exchange their existing SIM card for an NFC SIM card at no charge. After downloading the Hang Seng mobile payment app in the Google Play Store to their NFC-enabled mobile phone, they can then download their Hang Seng mobile card and use their phone to settle payments of HK$500 or less.

The Hang Seng mobile payment app can accommodate multiple mobile cards, offering customers even more payment flexibility and choice.

To ensure the security of the service, the entire payment process is encrypted. Customers can opt to enter a password each time they make a payment using their mobile phone and can also check their 20 most recent transaction records.

If a customer loses their mobile phone, they can call Hang Seng or PCCW-HKT to immediately suspend the service.

The service is currently available for a number of Android smartphones with NFC functionality, to be extended to other types of smartphones in the future.

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