Alibaba’s B2C platform Tmall Global is offering support to its merchants during the coronavirus epidemic, including waiving services fees.

The firm’s annual service fee for the first half of 2020 will be waived for all Tmall Global merchants on board before this coming July. It will also provide its shop setup tool Winpool Smart Edition to all its merchants free of charge. 

“It has always been Alibaba’s mission to make it easy to do business anywhere, and now it’s the time to commit,” said Tmall import and export GM Alvin Liu. “Tmall Global will stand firmly with merchants from all over the world, supporting them and uniting as one to overcome challenges and difficulties at this special moment.” 

Along with the fee waivers, Tmall Global will reduce or exempt warehouse rent and logistics costs. lower the threshold for merchants’ automatic settlement obligations, reduce agency service fees, provide low-interest loans to merchants, and optimise its rules and regulations to allow more flexibility.

Tmall Global’s move follows the rollout of 20 measures by Alibaba Group and subsidiary Ant Financial to support Chinese SMEs during the outbreak.