Free Subscription

  • Access 15 free news articles each month

Professional

Try one month for $4
  • Unlimited access to news,insights and opinions
  • Quarterly and weekly magazines
  • Independent research reports and forecasts
  • Quarterly webinars with industry experts
  • Q&A with retail leaders
  • Career advice
  • 10% discount on events

Seven customer trends that will redefine retail in 2021

The Covid-19 pandemic has brought clarity and surprises alongside chaos and tragedy. It’s highlighted what’s important, re-established community spirit and ingenuity, and generated worldwide change.  Retailers now need to understand people’s new expectations, empathise with the way they feel and know how to respond from operational, as well as communication perspectives – all while fighting for survival in a precarious economy. Insights from Accenture’s annual Fjord Trends rep