
Michelle Grujin
From the author

Over the rainbow: How retailers are embracing inclusion beyond Pride month
To reap the rewards of promoting inclusion today, retailers have to step up and show results. Here’s how many are succes...
Jun 27, 2022

Analysis: Make omnichannel nearly omnipotent
The post pandemic lesson is that omnichannel is not a fad, it’s here to stay.
May 24, 2022

Opinion: Why retail needs to be elevated from a job to a career
Young Australians see retail jobs as a stop-gap in their careers rather than a long term proposition.
Jan 5, 2022

Why your workforce should be digitalised by now
With the last 18 months of rhetoric about digital disruption trained on the customer experience, many retailers have neg...
Nov 19, 2021

Opinion: Say hello to the new face of beauty retail
Many beauty retailers are reliant on physical experiences, but as we remain in lockdown, savvy brands are reimagining ho...
Sep 13, 2021

Opinion: Don’t make your returns problem an experience problem
s lockdowns continue around the world and e-commerce rises, retailers are also now dealing with an ever-increasing surge...
Aug 16, 2021

How retailers are overcoming the tyranny of distance
As e-commerce ramps up and customer expectations continue to rise, it’s time for businesses to revisit their supply chai...
Jul 6, 2021

Opinion: Yes, retailers need an app, but they also need a strategy
According to Accenture’s 9th wave of Covid consumer research, two in three consumers continue to use brand apps for orde...
Jun 9, 2021

Why big brands like Nike, Swarovski are betting on DTC
From Adidas to Swarovski, and Unilever, here's why the DTC strategy works for businesses both big and small.
Mar 29, 2021

Opinion: Why data and real estate go hand in hand
Now more than ever, physical retailers need to lean on data to make sure they’re creating the right experiences for cons...
Mar 3, 2021