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Why Michelle Yanez-Olivares believes it’s the perfect time to work in CX

An amazing customer experience (CX) is a must-have in modern retail organisations, but who’s responsible for this and how do they do it? At Accent Group, that person is Michelle Yanez-Olivares. Since taking on the position of head of CX last July, Yanez-Olivares has played a key role in some of the company’s most successful initiatives, such as the launch of virtual selling.  In this Q&A, we asked her about what an average day looks like, what she loves about working in CX and how s