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‘We’ve always stayed curious’: How Ikea is becoming a changemaker

Ikea has come a long way from its beginnings as a big blue box out in a potato field. From its automated warehouses to its carbon positive goals for the future and new city format stores, the 80-year-old furniture giant is continuing to evolve its offering, said Tolga Öncu, Ikea’s retail operations manager at the World Retail Congress last week.  Last year, the business had 660 million people enter its physical stores and 4.6 billion visitors to its online channels. “The whole secret l