From the author
Is the drive to be customer-first hurting retail’s most vulnerable workers?
With the window of express delivery contracting from next-day to same-day to within the hour, is employee well-being bei...
How Woolworths, Ikea and Tiffany are stepping up on inclusivity
Retail brands that see the value in inclusivity are poised for growth, Moensie Rossier explains.
Opinion: Are you wasting time being a ‘woke’ brand?
There's not much point in brands being good corporate citizens if it doesn't make an impact to the bottom line.
The post-Covid sales pitch: repair, repurpose, resell
Post-pandemic, there will be an opportunity for brands to help people make more informed choices around consumption.
Opinion: What’s the point of physical stores now?
There's an opportunity to define the post-pandemic experience and stand out from the crowd, with new ways to make shoppi...
What all great stores have in common
When retailers create environments that merely reflect the category they’re in, they end up looking and feeling much the...
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