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Analysis: We need to chat about chatbots
Studies show that as AI-driven customer service tools become more human-like, retailers must be mindful of how they affe...
The future of fragrance? Ninu launches personalised perfumes using AI
Using a smartphone, people can create the perfect scent to match their mood or the occasion.
Opinion: Is the future of retail in AI? (co-written with AI)
It's time retailers got on board with artificial intelligence, or they'll risk being left behind.
Chatbots are backfiring, ‘driving away customers’
The use of chatbots in customer support can backfire and result in the loss of business, according to a new Brunel Busin...
Covid-19 is accelerating the use of automation
Companies are rapidly turning to automation to keep business running during the coronavirus outbreak, according to new r...
Supply-chain worries grow as coronavirus crisis continues
Some global retailers have begun reopening stores in Mainland China as the coronavirus crisis continues - but concerns r...
Ignoring AI in retail will cost market share and sales, warns expert
AI in retail has grown beyond a mysterious buzzword to a tool for revolution in retail - but adoption rates are lagging...
From selling to buying: what insurance can learn from retail
Customers of insurance companies are starting to demand the same style of customer experience and convenience they have ...
Chinese fruit-vending machines driven by AI
AI-run fruit-vending machines are offering Chinese consumers a new way of buying fruit and vegetables, according to Fres...
Harvey Norman first to launch Microsoft Synchronized Shopping software
Harvey Norman has become the world’s first retailer to launch a new AI-powered retail software concept the Microsoft Syn...
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