AI Archives - Inside Retail Asia

Chatbots are backfiring, ‘driving away customers’

The use of chatbots in customer support can backfire and result in the loss of business, according to a new Brunel Business School study.

Covid-19 is accelerating the use of automation

Companies are rapidly turning to automation to keep business running during the coronavirus outbreak, according to new research by Bain & Company.

Supply-chain worries grow as coronavirus crisis continues

Some global retailers have begun reopening stores in Mainland China as the coronavirus crisis continues – but concerns remain over supply chain challenges.

Ignoring AI in retail will cost market share and sales, warns expert

AI in retail has grown beyond a mysterious buzzword to a tool for revolution in retail – but adoption rates are lagging other industries.

From selling to buying: what insurance can learn from retail

Customers of insurance companies are starting to demand the same style of customer experience and convenience they have come to expect from retailers.

Chinese fruit-vending machines driven by AI

AI-run fruit-vending machines are offering Chinese consumers a new way of buying fruit and vegetables, according to FreshPlaza.

Harvey Norman first to launch Microsoft Synchronized Shopping software

Harvey Norman has become the world’s first retailer to launch a new AI-powered retail software concept the Microsoft Synchronized Shopping solution.

Singapore startup Tuzo wants to help retailers hyper-personalise stores

Singaporean tech startup Tuzo is using AI to help retailers hyper personalise stores.

How to unleash the power of artificial intelligence

Artificial intelligence has been a buzzword in the retail industry for some time now – now companies are putting words into action.

Big data helps detect fake goods being sold online in Hong Kong

Customs officials are using big data to help detect fake goods being sold online in Hong Kong.

Data-sharing model launched for Indian rural store owners

Next Billion and Ocean Protocol are to pilot a new data-sharing model that gives Indian rural store owners an extra income stream.

Fung and JD launch Hong Kong’s first AI checkout solution

JD has partnered with Fung Retailing Group to unveil Hong Kong’s first AI checkout solution in a retail store environment.