AI Archives - Inside Retail Asia
The use of chatbots in customer support can backfire and result in the loss of business, according to a new Brunel Business School study.
Companies are rapidly turning to automation to keep business running during the coronavirus outbreak, according to new research by Bain & Company.
Some global retailers have begun reopening stores in Mainland China as the coronavirus crisis continues – but concerns remain over supply chain challenges.
AI in retail has grown beyond a mysterious buzzword to a tool for revolution in retail – but adoption rates are lagging other industries.
Customers of insurance companies are starting to demand the same style of customer experience and convenience they have come to expect from retailers.
AI-run fruit-vending machines are offering Chinese consumers a new way of buying fruit and vegetables, according to FreshPlaza.
Harvey Norman has become the world’s first retailer to launch a new AI-powered retail software concept the Microsoft Synchronized Shopping solution.
Singaporean tech startup Tuzo is using AI to help retailers hyper personalise stores.
Artificial intelligence has been a buzzword in the retail industry for some time now – now companies are putting words into action.
Customs officials are using big data to help detect fake goods being sold online in Hong Kong.
Next Billion and Ocean Protocol are to pilot a new data-sharing model that gives Indian rural store owners an extra income stream.
JD has partnered with Fung Retailing Group to unveil Hong Kong’s first AI checkout solution in a retail store environment.