Chatbots Archives - Inside Retail Asia

Boomtime ahead for chatbots in retail

New data from Juniper Research predicts consumer interaction with chatbots in retail will reach 22 billion by 2023.

Shoppers prefer human interaction over bots, says study

New research reveals 75 per cent of shoppers prefer live-agent support for customer service verses 25 per cent support for self service and chatbots.

x

SUBSCRIBE
FREE NEWS BRIEFS Get breaking news delivered