Chatbots Archives - Inside Retail Asia

Chatbots are backfiring, ‘driving away customers’

The use of chatbots in customer support can backfire and result in the loss of business, according to a new Brunel Business School study.

From selling to buying: what insurance can learn from retail

Customers of insurance companies are starting to demand the same style of customer experience and convenience they have come to expect from retailers.

Boomtime ahead for chatbots in retail

New data from Juniper Research predicts consumer interaction with chatbots in retail will reach 22 billion by 2023.

Boomtime ahead for chatbots in retail

New data from Juniper Research predicts consumer interaction with chatbots in retail will reach 22 billion by 2023.

Shoppers prefer human interaction over bots, says study

New research reveals 75 per cent of shoppers prefer live-agent support for customer service verses 25 per cent support for self service and chatbots.