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Ethics versus innovation: How to create an anti-discriminatory store

After recognising its customers (and staff) had experienced racial discrimination, beauty retailer Sephora conducted a large-scale study, Racial Bias in Retail earlier this year. As a result, the business is providing unconscious bias training for its employees, which include elements such as ensuring all customers receive a consistent greeting. Sephora is also replacing external security guards with trained in-house employees.  Yet, from the perspective of store design, how can the physica