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How Malaysian department store Pavilion is connecting with customers

The retail industry in Malaysia has struggled during Covid, but shopping centre Pavilion in Kuala Lumpur has continued to find a way to reach consumers. Here, we chat with CEO of retail, Dato’ Joyce Yap, about the future of malls and how sector have evolved in the past year. Inside Retail: Malaysian retail has been reported to be at an all-time low. What are your thoughts on how the retail landscape is travelling at the moment? Joyce Yap: The last year was challenging for the whole Malaysian r