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Why human experience should be at the heart of retail tech

Reading the recent Top 50 People in E-Commerce report from Inside Retail, a few things really impressed me. It was fantastic to read about how innovative Australian e-commerce retailers are, and how resilient they have been over a very challenging 12 months. Beyond that, I was also impressed by the range of organisations for which the Top 50 worked. We saw winners from major companies, niche players, and emerging start-ups. One final thing stood out to me though, and that was just how much human