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Three ways online grocers can win, and retain, customers post-pandemic

During the Covid-19 pandemic, grocers managed an unprecedented level of online orders for fulfilment via delivery and click-and-collect. The challenges during this time were related mostly to a lack of delivery slots and product and labour shortages, which impacted the ability to fulfil orders in a timely manner (or at all).  With a return to in-store shopping, demand for online services has become more manageable. But digital remains an important and growing channel. Grocers must once agai