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Accelerate the customer journey with automation and analytics

Customer journey

Explora Consulting will be participating in the Retail Asia Conference & Expo 2020 from November 11 to 13 and exhibiting at Hall 1C of the venue, the Hong Kong Convention and Exhibition Centre.

Explora will be helping different industry players adapt to the new business landscape challenged by the Covid-19 and sharing the latest business insights and market trends.

This year, the theme of Explora Consulting’s exhibition will be “Accelerate the customer journey with automation and analytics” and we will introduce the two rising services that have recently become the focus of many companies, namely “Customer Journey Analytics and RPA services”. With these two services, we empower businesses to make better business decision by providing our data and technology solution. Let’s discover more of the two highlighting service below.

Customer Journey Analytics – Did you know? Eighty-six per cent of consumers will pay more for a better customer experience. On average, 71 per cent of consumers feel frustrated when their shopping experience is not personal enough. With this perspective, one out of every three customers will leave a brand they love after just one bad experience.  Together with modern analytics approaches such as customer journey analytics or customer experience analytics, behavioural data can be leveraged to help businesses achieve following purposes: (1) Customer acquisition – improve the acquisition, lower the acquisition cost and eventually increase the velocity to purchase. (2) Customer retention. (3) Customer growth – improve retention, lower churn, grow loyalty and increase repeated purchases. 

RPA City- Did you know? RPA is a company-wide adoptable technology which can benefit different departments, streamline company operations and accelerate the digital transformation across different business entities or business units. At the Retail Asia Conference and Expo, we are going to show you how RPA can be applied in the following areas: (1) Customer Services: collecting leads, CRM create new profile with forms for the fill in process. (2) Accounting: invoice processing with OCR technology. (3) Human Resources: new employee registration in cross platforms. (4) Revenue Management: cross-platform price data scraping and their data synchronisation to the application. 

Aside from a chance to learn more, you will also be able to enjoy:

#1 Live consultation about your business case.

#2 Live DEMO of the implementation with data sample. 

#3 Uncover EXPO special limited offerings with our services and solutions.

“The show is great! We met lots of new people but we’ve also seen a lot of familiar faces. I’m so glad to visit our partners and customers!” commented one visitor from last year’s RACE. “This is our first time at Retail Asia Conference and Expo and we have been very impressed! With the fruitful and the kind of people we have met, the interest we have seen.” commented another visitor last year.
To secure your seats, you can now find the visitor pre-registration here.

Visit our website for our new added services.

Who should attend?:

  • Owner / President / CEO / Managing Director / General Manager / Investor
  • Retail / Brand Management / Project Planning
  • Architect / Draftsman / Interior Design / Visual Design
  • Customer Service / Operations
  • Inventory / Distribution / Supply Chain/ Logistics
  • I.T. / Technology / R&D / Safety & Security / Quality Assurance
  • Marketing & Sales / Analyst & Consulting